Compose Group International AB · Organization No. 559556-7875 · Effective Date: 31-March-2026 · Last Updated: 27-May-2026
These Terms of Service (the "Terms" or "Agreement") are entered into by and between Compose Group International AB ("Compose", "we", "us", or "our"), a private limited liability company registered under the laws of Sweden, with organization number 559556-7875; and the Customer ("Customer", "you", or "your") as identified in the Account registration. Compose provides the Compose Glow platform, accessible at glowcode.io and related domains (the "Site"), together with hosting services, form-building and related services (collectively, the "Service"). The Service is offered as Software as a Service (SaaS). The Service is offered through various subscription plans ("Plans"), each with different pricing, feature sets, and usage limits, as described on our pricing page. These Terms apply to all Plans and any use of the Service. As the Service is delivered on a SaaS basis, the Customer acknowledges that the functionality may evolve over time. The Service is not tied to any specific version of the underlying software. By creating an Account, clicking "I Agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms take effect upon Account creation and remain in force until terminated in accordance with Section 8. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, its affiliates, and all users who access the Service through your Account. In such cases, "you" and "your" refer to that entity. The Service is available to individuals aged 16 years or older. If you are between 16 and 18 years of age (or the age of legal majority in your jurisdiction), you agree to review these Terms with your parent or guardian to ensure mutual understanding and acceptance.
To use the Service, you must register and create an account ("Account") by providing accurate and complete information, including your name, email address, and password. Upgrading to a paid Plan requires providing valid payment information. By connecting to the Service via a third-party authentication provider (for example, Google or Entra ID), you grant us permission to access and use the information from that service as permitted by it, in order to authenticate your Account. 2.2 Account Security: You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must promptly notify us at support@glowcode.io if you become aware of any unauthorized access to or use of your Account. We are not liable for any loss arising from unauthorized use of your Account. 2.3 Authorized Users: Depending on your Plan, you may invite employees, contractors, or other authorized individuals ("Authorized Users") to access your Account. You are responsible for ensuring all Authorized Users comply with these Terms. Sharing login credentials between individuals is prohibited unless expressly permitted by your Plan.
You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must promptly notify us at support@glowcode.io if you become aware of any unauthorized access to or use of your Account. We are not liable for any loss arising from unauthorized use of your Account.
Depending on your Plan, you may invite employees, contractors, or other authorized individuals ("Authorized Users") to access your Account. You are responsible for ensuring all Authorized Users comply with these Terms. Sharing login credentials between individuals is prohibited unless expressly permitted by your Plan.
The Customer shall pay the fees applicable to their selected Plan (the "Service Fee"), as described on our pricing page. All fees are exclusive of VAT, sales tax, and other applicable duties and taxes, which shall be borne by the Customer.
Evaluation Accounts are not required to provide payment information but are subject to these Terms and applicable usage limits. We reserve the right to modify the features and limits of any free Plan at any time.
The Customer shall pay the fees applicable to their selected Plan (the "Service Fee"), as described on our pricing page. All fees are exclusive of VAT, sales tax, and other applicable duties and taxes, which shall be borne by the Customer.
Payment is due immediately the first day of the billing cycle.
Subject to applicable law, Fees are nonrefundable. We will not refund any amount nor grant any credit for subscriptions (including any add-ons you may have purchased from time to time) that are cancelled before reaching the end of the then current subscription period.
You may upgrade your Plan at any time, and the additional fees will be prorated for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle. Downgrading may cause loss of access to certain features, data, or forms. It is your sole responsibility to export or migrate any content before downgrading.
Compose reserves the right to adjust the Subscription Fee with at least thirty (30) days' written notice before the next Renewal Term. Continued use of the Service after a price adjustment constitutes acceptance of the new pricing.
When providing the Service, Compose acts in different data-processing capacities depending on the Customer type:
Organizational Customers
Where the Customer is a legal entity, public authority, or other organization, the Customer is the data controller for personal data processed through the Service and Compose acts as data processor. Compose's Data Processing Agreement (DPA) forms part of these Terms.
Individual Customers
Where the Customer is a private individual, Compose is the data controller. Please see our Privacy Policy for details on how we process personal data, including data subject rights.
Compose hosts data in Microsoft Azure in Europe. Compose maintains appropriate technical and organizational measures to protect the security, confidentiality, and integrity of all Customer data.
You accept sole responsibility for your use of the Service and all content you create, collect, store, or distribute through it. You agree to use the Service only in compliance with applicable laws and regulations.
The Service may NOT be used for, or in connection with, any of the following:-
Compose reserves the right to remove any content and to suspend or terminate any Account that we reasonably believe is being used in violation of these Terms, with or without prior notice.
You retain full ownership of all content, data, forms, and materials you create or upload through the Service (“User Content”). Compose claims no ownership over User Content.
You grant Compose a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, modify, display, and distribute your User Content solely for the purposes of operating, providing, and improving the Service. This license terminates when you delete your User Content or close your Account, except for copies reasonably retained in backup systems or as required by law.
6.2 Respondent Data
If you create forms that collect data from respondents (“Respondent Data”), you are the data controller for that data and are solely responsible for obtaining all required consents, providing appropriate privacy notices, and complying with applicable data protection laws. Compose processes Respondent Data on your behalf and in accordance with our DPA.
All intellectual property rights in and to the Service, the Site, underlying software, technology, documentation, trademarks, logos, and designs remain exclusively with Compose or its licensors. These Terms grant you no rights to any Compose intellectual property except the limited right to use the Service in accordance with your Plan.
You shall not make any part of the Service, including its software, available to others without Compose’s prior written consent.
If you provide suggestions, feature requests, or other feedback regarding the Service (“Feedback”), you grant Compose an unrestricted, irrevocable, perpetual, royalty-free license to use and incorporate such Feedback into the Service without obligation to you.
These Terms enter into force upon Account creation and remain in effect for the period specified in your selected Plan (the “Initial Term”). Your Plan will automatically renew for successive periods of equal duration (each a “Renewal Term”), unless cancelled or modified via the application’s billing settings prior to the end of the current term.
Compose provides a self-service interface for Plan adjustments:
Upgrades: If you choose to upgrade your Plan, the change will take effect immediately. Any incremental Service Fees will be calculated on a pro-rata basis for the remainder of the current billing cycle and charged to your payment method.
Downgrades: If you choose to downgrade your Plan, the change will take effect at the start of the next Renewal Term. You will retain access to your current Plan’s features until the end of the then-current billing cycle. No pro-rated refunds will be issued for the remaining period of a downgraded term.
Either Party may terminate a paid subscription by providing notice via the application’s "Cancel Subscription" feature or in writing before the end of the current billing cycle. Termination of the paid subscription takes effect at the end of the then-current term.
Either Party may terminate these Terms with immediate effect if the other Party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice. Compose may terminate these Terms immediately if the Customer becomes insolvent, enters bankruptcy proceedings, or is subject to legal sanctions.
Upon termination of a paid Plan or account deactivation: Your Account will be transitioned to a Free Plan (if available and within usage limits) or deactivated.
Data Responsibility: It is your sole responsibility to export any User Content or Respondent Data before the effective date of termination or downgrade. Compose is not liable for data loss resulting from a downgrade due to Plan-specific storage or feature limits.
Survival: Any outstanding payment obligations and sections intended by their nature to survive (e.g., Indemnification, Limitation of Liability) shall survive termination.
Refunds: Any prepaid Service Fees are non-refundable, except where termination results directly from Compose’s uncured material breach.
Compose may suspend the Customer’s access to the Service if payment has not been received within fifteen (15) days of the due date, provided Compose gives at least five (5) days’ prior written notice.
Compose may also immediately suspend access to the Service if the Customer is in material breach of these Terms, including misuse of the Service or violation of the acceptable use provisions.
THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Compose warrants that it has the right and authority to provide the Service and that the Service will perform materially in accordance with its published documentation. Compose does not warrant uninterrupted or error-free operation.
Compose shall have no responsibility for issues arising from: (a) modifications made by the Customer or any third party; (b) use of the Service in combination with non-Compose systems where such combination causes the issue; (c) use outside the scope of these Terms; or (e) third-party claims related to Customer’s content.
A Party in breach (“Liable Party”) shall compensate the other Party’s (“Suffering Party”) documented, direct economic loss caused by the breach.
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Each Party’s total aggregate liability under these Terms in any rolling twelve (12) month period shall not exceed the total Service Fees paid or payable by the Customer during the same twelve (12) month period.
The limitations in this Section 11 shall not apply to: (a) damages caused by fraud, gross negligence, or willful misconduct; (b) breach of confidentiality obligations; (c) intellectual property infringement indemnification obligations; or (d) the Customer’s payment obligations.
Compose will defend, indemnify, and hold harmless the Customer against any third-party claim alleging that the Service infringes such third party’s intellectual property rights, provided that: (a) the Customer promptly notifies Compose in writing; and (b) Compose is given control over the defense or settlement. If a claim is brought, Compose may at its option: (i) modify the Service to avoid infringement while maintaining substantial functionality; (ii) obtain a license for the Customer’s continued use; or (iii) if neither option is commercially feasible, terminate the Agreement and refund any prepaid fees for the unused portion of the current term.
The Customer will defend, indemnify, and hold harmless Compose against any third-party claim arising from: (a) User Content or Respondent Data; (b) the Customer’s use of the Service in violation of these Terms or applicable law; or (c) the Customer’s infringement of any third party’s intellectual property rights.
Each Party shall maintain the confidentiality of all non-public information disclosed by the other Party in connection with these Terms (“Confidential Information”), including business plans, pricing, technical data, customer information, and proprietary strategies.
Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) was known to the receiving Party before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without reference to the disclosing Party’s Confidential Information.
Disclosure required by law or court order does not constitute a breach, provided the disclosing Party gives reasonable prior notice where legally permitted.
Confidentiality obligations survive termination of these Terms for a period of three (3) years.
Compose may reference the Customer’s use of the Service in its marketing activities, including use of the Customer’s company name and logo on Compose’s website and in marketing materials. If the Customer is a private individual, Compose will always request permission before any such reference.
The Customer may opt out of marketing references at any time by notifying Compose in writing.
The Service may facilitate access to or integration with services provided by third parties. The Customer shall comply with the terms governing such third-party services. Compose shall not be held liable for any errors, outages, data loss, or other issues arising from third-party services.
A list of Compose’s third-party sub-processors is available on our website and may be updated from time to time.
Neither Party shall be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by a Force Majeure Event. The affected Party must promptly notify the other Party of the event and use reasonable efforts to mitigate its effects.
A “Force Majeure Event” means any event beyond the affected Party’s reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, fire, epidemic or pandemic, strikes, cyber-attacks (provided industry-standard security defenses were in place), and prolonged failure of third-party infrastructure.
If a Force Majeure Event persists for more than ninety (90) days, either Party may terminate these Terms upon written notice.
Compose reserves the right to amend these Terms by giving at least thirty (30) days’ prior written notice by email to the address associated with the Customer’s Account. Changes required by law or regulation will take effect simultaneously with the legal obligation.
Continued use of the Service after an amendment takes effect constitutes acceptance. If you do not agree to the amended Terms, your sole remedy is to terminate your Account before the amendment takes effect.
The Customer may not assign these Terms without Compose’s prior written consent. Compose may freely assign these Terms to any affiliate or successor entity. Any attempted assignment in violation of this section is null and void.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the Parties. Neither Party shall act or represent itself as the agent of the other.
If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and DPA, and any separately executed SLA, constitute the entire agreement between the Parties concerning the Service and supersede all prior negotiations, representations, and agreements.
The failure of either Party to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
All notices under these Terms shall be in writing and sent by email to the addresses associated with the respective Party’s Account or, for Compose, to legal@usecompose.com. Notices are deemed received upon confirmed delivery.
Sections 6 (Intellectual Property), 10 (Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Confidentiality), and 18 (General Provisions) shall survive termination or expiration of these Terms.
These Terms shall be governed by and construed in accordance with the laws of Sweden
If the Customer is based in the EU/EEA, the Parties shall first attempt to resolve any dispute through good-faith negotiation. If a resolution is not reached within thirty (30) days, either Party may submit the dispute to the courts of Stockholm, Sweden.
If the Customer is based outside the EU/EEA, disputes shall be resolved by binding arbitration in accordance with the Swedish Arbitration Act, with the seat of arbitration in Stockholm, Sweden. The Parties agree to maintain confidentiality of arbitration proceedings.
If any part of these dispute resolution provisions is found invalid, the remaining provisions shall continue to apply.
For any questions about this Privacy Policy or to exercise your data subject rights, contact:
Email: legal@glowcode.io.
Company: Compose Group International AB
